by Mair » Tue Oct 02, 2007 13:27:56
They call them incidentals and only hire them for a certain amount of hours and then their time is up (Ex 850 hours). They don't actually share our job title nor do they do our exact same job. They simply take incoming calls and route the ticket down to the screener (us), but as they start losing us then I'm sure they'll retrain these folks. Really...this is only the beginning. So, I'm not exactly sure how all is going to end up working out.