MWF

So, I hate my job, and I'm not much into people either. I'm usually cold when customer service transfers a customer to repair. "Hi Mari. How are you?" What do you care? Don't ask me that.
So, I just transfered a customer to customer service and got a man who was SO cold to me. So, I went to note the customer's account and started to write that this rep was very rude to me. But then I stopped...thought, and then realized that this man did EXACTLY what I would've done. After I explained the problem (only difference is I said it quickly and in as few words as possible...customer care usually has NO clue what they're talking about and uses every word in the dictionary to tell me a problem that really isn't the real problem), he said "What's the number?" then sat for a few seconds after I gave it to him and said "Send him over". Now, this would seem fine except he had a HORRIBLE HORRIBLE tone in his voice. This is EXACTLY what I say to people and am usually pretty cold (again...not really a people person). I even had some old fart of a customer ask me if I was feeling ok because apparently the tone in my voice gave him the impression that I didn't appreciate his interupting every word I tried to say to him.

at least you realized it. So many people don't realize what they are doing (myself being one of them)

True and people REFUSE to look at themselves and evaluate their behavior.

exactly! change is a good thing! (sometimes!)