MWF

So, with the addition of our "vendor" (over-sea non-English speaking or understanding chaps), we were given the chance to give feedback on their work, since it turns out, a lot of our work is fixing mistakes they make. At some point on 4/2 or what have you, I had sent feedback on a ticket I worked. The reason the person put in a ticket was due to no dial tone. The reason the person had no dial tone was due to a new order that had a complete date of... 12/30/11. Now, in other countries, I realize that different date systems are used, so, in attempting to rearrange the date, I *still* end up with the earliest date being... Dec 30th, 2011. So, cut and dry. Send feedback, inform "them" to coach their people to read a flipping order and test results of "intercept". Oh wait, as a manager you are going to deny stating you require more information on what is wrong?

Right...

One of the major reasons I am no longer a Qwest customer.

You are no longer a Qwest customer due to a tiff I had with a vendor manager?

yes

sweet... what a plan!